Shipping & Returns Policy

Shipping Policy

 

Domestic Shipping:

We offer free shipping on all orders.

All orders are shipped using economy shipping, with an estimated delivery time of 5-10 business days depending on our volume and market conditions.

 

International Shipping:

  • Availability: We ship internationally to most countries. Please note that shipping times and costs vary by destination.
  • Shipping Times: International orders typically take 7-14 business days to arrive after processing. Customs processing may cause additional delays.
  • Customs Fees: International customers are responsible for any customs duties, taxes, or fees incurred. These charges are not included in the product or shipping costs.

 

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the shipping carrier’s website.

 

Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact our customer service team at [Your Contact Information] within 7 days of the estimated delivery date. We will assist in filing a claim with the shipping carrier and work to resolve the issue promptly.

 

Returns Policy

 

Return Eligibility: 

  • We accept returns on unused and unopened products within 30 days of delivery. Items must be in their original packaging and condition.

 

Non-Returnable Items:

  • Sale items, gift cards, promotional items, and products marked as non-returnable are not eligible for return.

 

Return Process:

  1. Initiate Return: Contact our customer service team at returns@theknownbeauty.com to initiate a return. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
  3. Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the provided return address using a trackable shipping method.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

 

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect. In such cases, we will provide a prepaid return shipping label.

 

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

 

Refund Exceptions:

  • Refunds may be denied if the returned item does not meet the return eligibility criteria or is received damaged due to improper packaging.

 

Contact Information: